Refund policy

Cradles & Caskets Inc. wants you to love what you ordered. If something isn't right, here is how returns and exchanges work.

Return window

You have 14 days from the delivery date to request a return or exchange.

Condition

Items must be unworn, unwashed and in original condition with all tags attached, and free of odors, makeup, pet hair or stains. Items that don't meet these conditions will be sent back to you at your cost.

Sets

Sets are priced as a bundle and must be returned complete. We can't accept a return of one piece from a set.

Final sale

Sale and discounted items are final sale and can't be returned or exchanged.

Exchanges

Each order gets one free size exchange, as long as the size you need is in stock. If it isn't, we'll refund you instead.

How to start a return

Email cradlesandcaskets@gmail.com with your order number and the items you want to return or exchange. We'll reply with approval and return instructions. Please don't send anything back before it's approved. Unapproved returns may not be accepted.

Return shipping

You pay return shipping unless we sent you a damaged, defective or wrong item. We recommend a tracked shipping service. We aren't responsible for returns lost in transit.

Refunds

Once your return arrives and passes inspection, we'll issue a refund to your original payment method within 5 to 10 business days. Your bank or card issuer may take a few more days to post it. Original shipping charges aren't refundable.

Damaged or wrong items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and photos. We'll make it right at no cost to you.